Non-Profit Audit Coordinator

Date: August 2024

Department: Product

Reports to: Support Operations Manager

Status: Contract, Full-Time (1-year contract, with possibility of extension)

Salary: $52,000-$57,000 Per Annum Plus Benefits

Location: Remote

Time Required on Site: 0% (no regular on-site requirements, apart from all-staff events, such as AGM for example)

 Who We Are

Second Harvest is Canada’s largest food rescue organization and is a global thought leader on perishable food redistribution. We work with thousands of food businesses from across the supply chain to redirect unsold surplus food to non-profit organizations that feed communities in every province and territory. Our mission is to keep food where it belongs: On plates and out of landfills.

 The Role

The Non-Profit Audit Coordinator is responsible for planning, organizing, and conducting assessments of our non-profit partner network to ensure compliance with Second Harvest’s terms and conditions. Reporting to the Community Success Manager, this position will conduct preliminary background research on non-profit locations within our network, schedule calls or meetings with the partners, and conduct assessments, capturing all information within our Customer Relationship Management (CRM) software.

We are looking for a hard-working professional with a high degree of tact and diplomacy, while at the same time possessing strong attention to detail.

Your Impact

• Oversee compliance audit of 5% of Second Harvest’s non-profit partner locations to collect user feedback and ensure adherence to our terms and conditions.
• Conduct preliminary research on non-profit locations before each audit, completing required paperwork and updating CRM records; identify missing information that needs to be captured during the assessment.
• Schedule audit calls or meetings with each partner location, serving as a representative of the organization; conduct audits as per established procedures and guidelines, ensuring all information is recorded.
• Track all data within our CRM platform by documenting all transactions, including dates of assessments, contact information, and feedback gathered; work within the CRM to gather insights and determine recommendations based on information gathered.
• Complete any follow-up actions to the audits as required; work in collaboration with the National Operations department to provide recommendations based on audit information.
• Maintain and suggest improvements for audit processes, procedures and documentation.
• Support the Product Development team with other duties such as data cleanup and responding to simple support tickets, as needed.
• Perform other related duties as required or assigned to support the overall goals of the organization.

Who You Are

• People-oriented: You can talk to anyone and make them feel supported. You have very high diplomacy skills and can make connections easily.
• Communicative: You have excellent oral and written communication skills, as well as a knack for making complex ideas seem clear and simple. You take pride in being able to share technical and legal details with others in a way they can easily understand.
• Detail-Oriented: You are thorough and accurate with excellent data entry and data processing abilities.
• Diligent and Results-driven: You know how to get the job done, doing whatever it takes to meet and exceed goals.
• *Bilingualism (French) is required.
• Experience working in a client facing role would be considered an asset.
• Willing to hit the ground running, learn on the job, and resolve situations with a positive attitude.
• Maintain a positive and respectful attitude, demonstrating integrity and confidentiality in all interactions.

 For more information about Second Harvest, please visit our Careers page.

To Apply

Please submit your cover letter and resume using the online portal here. Consideration of applications will begin immediately and continue until the position is filled. Only electronic applications will be accepted.

We strongly encourage applications from all candidates, especially those from equity-deserving groups, including but not limited to racialized persons/persons of colour, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.

Second Harvest is committed to an inclusive and accessible recruitment and selection process. Please let us know if you require any accommodations.