CLK 12R - Customer Service Representative- Amended

Posting Title
CLK 12R - Customer Service Representative- Amended

Position Classification
Clerk R12

Union
GEU

Work Options
On-Site

Location
Kaslo, BC V0G 1M0 CA
Multiple Locations, BC CA (Primary)
Nelson, BC V1L 6K1 CA

Salary Range
$54,387.32 - $61,395.95 annually

Close Date
9/26/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Citizens' Services

Ministry Branch / Division
Service BC and GDX / In Person Services

Job Summary

The Team
The Service BC Customer Service Representative (CSR) maintains a positive, empathetic, and professional attitude when providing service and answering enquires. It requires the ability to identify and assess peoples' needs to effectively and efficiently deliver an excellent customer service experience. Nelson Service BC is a mid-sized office with 8 team members, including 7 customer service representative and 1 senior customer service representative. Kaslo is a small office a senior customer service representative and 1 customer service representative.

The Role
The CSR provides services in-person, by phone, and through digital channels. The ability to provide clerical and administrative support such as data entry, reviewing applications for completeness, handling payments, and providing appropriate solutions, within government guidelines to a diverse population of people is essential to this role.

Qualifications:
Education and Experience Requirements

• Minimum Grade 12 graduation or equivalent (GED).
• Experience providing inclusive customer service to diverse clienteles.
• Experience using digital applications to search for and record information.

Preference may be given to applicants with one (1) or more of the following:

• Multiple years of experience in any of the above requirements.
• Experience providing in-person customer service.
• Experience providing customer service though phone or digital channels.
• Experience delivering customer service in a high volume, fast-paced, rapidly changing environment.
• Experience with conflict resolution and de-escalating situations.
• Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated or legislated environment following processes and procedures.
• Customer Service training and/or education.
• Experience handling financial transactions (e.g., payment processing, cash handling) from the public.

Proviso/Willingness Statement:
• Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.), for varying lengths of time.

For questions regarding this position, please contact Melody.Olsen@gov.bc.ca .

About this Position:
Amended (September 16): Teams and role description was updated
This position has full time on-site requirements.
An eligibility list may be established to fill both current and/or future permanent vacancies across the Ministry of Citizens' Services.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Nelson:Located in the heart of the Selkirk Mountains, Nelson is home to a large variety of outdoor activities, and its proximity to Whitewater Ski Resort allows for skiers of all levels to test out the Nelson powder. Nelson also hosts events all year long, such as the Cottonwood Farmers Market, the Starbelly Jam Music Festival, and the Kaslo Jazz Festival.
Kaslois a village on the west shore of Kootenay Lake in the West Kootenay region of southeastern British Columbia. A member municipality of the Central Kootenay Regional District, the name derives from the adjacent Kaslo River. The village is regarded as the "Little Switzerland of Canada."

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services, Social Services